Something not right? We would rather hear it from you than read it later
This goes straight to senior management and it is read every day. Not a ticketing queue, not a chatbot, and not a script — a person reads it and a person answers you.
Ask for Paul or Jason by name. Both take these calls personally, and neither will put you through a screening layer to get there.
Mon–Fri, 8:30am – 5:30pm Melbourne time
What happens next
HomeSec lends for business purposes only, so we are not a member of an external dispute resolution scheme and are not required to be. That means the buck stops here — which is exactly why this form goes to both Joint Chief Executives rather than a support queue. If you are not satisfied with our response, ask for Paul or Jason directly and they will look at it themselves.
You are welcome to leave a public review whatever you decide to do here, and we would rather you had the full picture first. Our Trustpilot page is linked in the footer, positive and negative alike.
This channel is open to every client regardless of how they feel about us, including the ones who are delighted. Routing happy customers toward a review site while steering unhappy ones into a private form is called review gating, and it is prohibited by both Google and Trustpilot. We would rather fix the cause than intercept the review — fixing the cause moves the rating, and intercepting it only hides the problem.